Automate
Your Clinic with AI
SBX360 transforms clinic operations with AI
Centralize channels, automate repetitive processes, and deploy intelligent agents tailored to your needs.
4 hours
Savings per person/day
-25%
No-shows in schedule
-30%
Incoming calls
24/7
Non-stop service
Challenges in clinical operations
Administrative teams spend a significant part of their time on repetitive tasks that don't require clinical judgment
Channel saturation
High volume of repetitive queries by phone and WhatsApp.
Loss of installed capacity
No-shows and cancellations generate underused medical hours.
Insufficient follow-up
Post-procedure patients require continuous support.
Low operational visibility
Without real-time data it is hard to know which processes are failing.
What is SBX360?
SBX360 is a business automation platform with AI that connects channels, automates workflows, and deploys intelligent agents.
- Omnichannel — WhatsApp, email, SMS, webchat
- No-code automation workflows
- AI agents configurable per process
- Integrations with existing systems
- Real-time dashboards and reports
How does it work in practice?
SBX360 operates as an intelligence layer over existing channels and systems. Four clear stages.
1
Channel connection
WhatsApp, email, phone, and web forms centralized in one place, per patient.
2
Workflow design
Key processes are mapped: scheduling, confirmations, follow-ups. No coding required.
3
Agent activation
AI agents handle interactions autonomously. They learn from each patient's context.
4
Measurement and improvement
Real-time dashboard with the status of every process, patient, and key metric.
Agent Examples for Clinics
The platform allows building agents for any process. These are some common examples — each clinic defines their own.
The platform is not limited to these four agents. Any repetitive or operational process can be automated.
Patient Guidance: questions, costs, wait times, and much more
Appointment Scheduling, confirmations, follow-ups, and surveys
Family Notifications during procedures
Post-Surgical Follow-up
AGENT 01
Patient Guidance
A virtual assistant that guides patients through frequent queries, service information, pricing, and procedures instantly, accurately, and in multiple languages.
Problems it solves
- Saturation of phone lines and service centers
- Patient uncertainty outside business hours
- Language barriers for international patients
- Errors in administrative information
-30%
Reduction in calls
Fewer inquiries to the contact center
+40%
Patient satisfaction
Instant multilingual responses
+99%
Information accuracy
Significant reduction in errors from incorrect or outdated information
Available 24/7, responds instantly with the same precision as a trained agent — no wait times, no queues.
AGENT 02
Appointment Scheduling
An automated system that schedules, confirms, and reminds patients of medical appointments via intelligent messages and personalized calls. Optimizes occupancy with no manual intervention.
Problems it solves
- No-shows and last-minute cancellations
- Schedules with underutilized slots
- Administrative time spent on manual confirmations
- Lack of timely reminders for patients
-25%
Reduction in no-shows
Fewer absences with automatic reminders
+20%
Schedule occupancy
Greater capacity utilization
4 hrs
Saved per person/day
Time recovered from scheduling, confirmation, and manual follow-up
The team stops chasing patients. The system handles it with the right tone and channel.
AGENT 03
Private real-time family notifications via WhatsApp
While the family waits without knowing what's happening inside, the OR receives calls that interrupt critical procedures. The agent sends WhatsApp updates automatically — only to authorized family members.
Problems it solves
- Families waiting hours without information
- Automatic WhatsApp messages by surgical stage
- Privacy — only authorized contacts
- Zero interruptions to the medical team
-50%
Calls to the OR
The team stays focused on operating
+35%
Perceived transparency
Families feel comprehensive care
+95%
Family satisfaction
The experience includes those waiting outside
An informed family is a family at peace. And a family at peace doesn't interrupt the OR.
AGENT 04
Post-Surgical Follow-up
Automated post-procedure care flows: symptom monitoring, medication management, and follow-up appointment coordination with no manual workload.
Problems it solves
- Readmissions due to undetected complications
- Low adherence to treatments and medication
- Follow-up appointments not scheduled or missed
- Team unable to handle large-scale follow-up
-30%
Post-surgical readmissions
Early symptom detection
+50%
Treatment compliance
Better adherence with reminders
4 hrs
Saved per person/day
Time recovered from manual phone follow-up.
Every patient receives the same level of follow-up, regardless of the day's volume.
COMPLIANCE & SECURITY
Critical processes that cannot depend on manual work
Healthcare institutions operate under strict regulatory frameworks. Automation brings traceability, consistency, and control — without relying on team memory.
Problems it solves
- Verification and traceability of critical documents
- Monitoring compliance with internal protocols
- Automatic alerts for process deviations
- Incident logging and escalation
- Continuous audit of administrative and clinical processes
+100%
Traceability
Automatic logging in critical flows
Real time
Operational visibility
Alerts when a process deviates
The specific use cases are defined by your team. In a joint session we map which processes are a priority and how to automate them.
Automation that scales with your business
The previous examples are starting points, not the limit.
- Chronic medications
- Laboratory results
- Audit and compliance
- Coordination between specialties
- Admissions and pre-hospitalization
- Billing and medical accounts
- Post-appointment satisfaction
- Hospital guidance
How is a new agent built?
1
Identify the process
What task does the team do manually and repeatedly?
2
Define the flow
Steps, conditions, and channels involved are mapped out.
3
Configure in SBX360
No coding. Visual configuration from the platform.
4
Activate and measure
The agent operates and results are monitored in real time.
We accompany you toward intelligent operations
SBX360 is a partner that understands the challenges of the healthcare sector and works with you in three key areas
Process Automation
We identify the most time-consuming processes and convert them into automated flows.
- Diagnosis of current processes
- Custom flow design
- Activation and support
Security and Access
We advise on roles, permissions, and protocols for access to sensitive data.
- Role-based access control
- Alerts for unauthorized access
- Traceability of critical operations
Regulatory Compliance
We map licensing and accreditation requirements and build verification flows.
- Automatic requirements verification
- Evidence for audits
- Alerts for protocol deviations
Let's talk about your operations
We schedule a 30-minute session to understand your institution's specific processes and show how SBX360 can automate them.