A customer operations platform that captures interactions from WhatsApp, email, webchat, SMS, and more — organizes them into structured workflows, and orchestrates work between your teams, AI agents, and customers so nothing falls through the cracks.

For growing businesses that lose opportunities because their sales and service processes are manual or disorganized. Ideal if your team manages customers through WhatsApp, email, and spreadsheets.

Do I need technical knowledge to use it?

No. You can design workflows and forms with advanced logic without writing code. Our team supports you throughout the implementation process.

Does it integrate with my current tools?

Yes. We integrate WhatsApp Business, email, calendars, ERPs, and payment gateways. If a connector does not exist, we can develop it.

Can I customize the platform to match my brand?

Yes. You can adapt the interface, domains, email templates, and workflows to your corporate identity.

Do you offer dashboards and reports?

Yes. You get real-time dashboards and customized reports with key sales, marketing, and service KPIs.

How is SBX360 implemented?

In phases: discovery, workflow design, integrations, launch, and measurement. A typical onboarding takes 2 to 6 weeks depending on scope.

How do I request a demo?

Complete the form and schedule your demo. A specialist will contact you within 24–48 hours.

Automate your e-commerce with AI

Your AI sales assistant that converts shoppers into buyers and automates every post-purchase interaction

From product discovery and personalized recommendations to order tracking, returns, and review collection — all automated across WhatsApp, webchat, email, Facebook Chat, and SMS.Built for D2C brands, online stores, marketplace sellers, and omnichannel retailers who want to boost conversions and customer lifetime value.

The operational chaos that slows down the growth of your store

If you're experiencing this, you're losing sales every day.

Pre-purchase questions about sizing, compatibility, and availability go unanswered — losing sales in real time

No AI sales assistant to guide product discovery, compare options, and help customers decide

Abandoned carts pile up with no automated recovery via WhatsApp, email, or SMS

Post-purchase chaos: customers chase tracking updates, returns take days to process, and complaints escalate

Conversations scattered across WhatsApp, webchat, email, Facebook Chat, and SMS with no unified view

Every unanswered product question is a lost sale. Every slow return is a lost customer.

The SBX360 solution

A platform that automates your entire customer operations

From the first inquiry to post-sale, without manual tasks.

AI sales assistant that recommends products, answers sizing questions, and guides purchases 24/7
Recover abandoned carts automatically via WhatsApp, email, and SMS with personalized offers
Automate post-purchase flows: order tracking, shipping updates, returns, exchanges, and review collection
Centralize every conversation across WhatsApp, webchat, email, Facebook Chat, and SMS in one inbox

Key Benefits

AI Sales Assistant: from product question to purchase

An AI shopping concierge on WhatsApp and webchat that helps customers find the right product, answers questions about sizing, compatibility, and pricing, and guides them to checkout.

Personalized product recommendations based on customer preferences
Instant answers to pricing, availability, and compatibility questions
Cross-sell and upsell suggestions at the right moment

Result

Higher conversion rates and larger average order values.

Cart recovery and conversion optimization

Automatically re-engage shoppers who leave without buying through WhatsApp, email, and SMS with personalized reminders and offers.

Smart cart abandonment sequences triggered in real time
Personalized discount offers based on cart value and history
Multi-channel follow-up: WhatsApp, email, SMS

Result

Recover lost revenue and reduce cart abandonment rates.

Post-purchase automation: tracking, returns, and reviews

Keep customers informed and satisfied from order confirmation to delivery — and beyond.

Proactive shipping updates and delivery notifications
Self-service returns and exchanges via automated flows
Automated review requests and reorder prompts

Result

Higher CSAT, fewer support tickets, and more repeat purchases.

Scalable operations across every channel

Handle thousands of conversations across WhatsApp, webchat, email, Facebook Chat, and SMS without adding headcount.

Unified inbox for all customer conversations
Real-time dashboards for sales, support, and conversion metrics
Smart routing to human agents only when needed

Result

Scale revenue without scaling costs.

How does it work?

A shopper asks about a product via WhatsApp, webchat, or Facebook Chat

The AI sales assistant recommends products, answers questions, and helps them decide

If the shopper leaves without buying, automated cart recovery kicks in via WhatsApp, email, or SMS

After purchase, the customer receives proactive order tracking, shipping updates, and delivery confirmations

Returns, exchanges, review requests, and reorder prompts are handled automatically

No spreadsheets, no late responses, no chaos.

Designed for businesses like yours

Online stores and e-commerce businesses
D2C brands selling direct to consumer
Marketplace sellers on Amazon, MercadoLibre, and others
Omnichannel retailers bridging online and in-store

Results you can expect

increase in conversion rate

reduction in cart abandonment

improvement in customer satisfaction (CSAT)

60+ hrs/mo

saved on repetitive support tasks

(Estimated results based on implementation and volume)

Start today

Stop losing sales due to lack of response or follow-up.

Automate your e-commerce customer operations with AI and start selling more from the first month.

Chat with us on WhatsApp